The Netherlands’ gaming regulator, known as the KSA, imposed a hefty penalty of €45,000 (equivalent to roughly $49,500) on Merkur Casino for a significant blunder. They allowed an individual who was prohibited from engaging in gambling activities nationwide due to a gambling addiction to enter their premises and gamble on nine distinct instances.
This particular person had enrolled in “Cruks,” a program implemented in the Netherlands designed to assist individuals struggling with gambling issues. It empowers them to self-exclude from all casinos, arcades, and online gambling platforms operating within the country. Every licensed gambling entity in the Netherlands is obligated to consult this system before granting access to any individual seeking to gamble.
Merkur Casino is attributing this oversight to a technical malfunction within their system, claiming they were unable to detect the individual’s presence on the Cruks list.
Safety measures at the casino were found lacking! Their job was to prevent a specific individual from entering, yet he strolled in on nine separate occasions! The Netherlands’ gaming regulators were far from pleased and imposed a substantial penalty of €45,000.
